Customer Acquisition Agent Vacancy at Vodacom Jobs In Tanzania in Dar es Salaam 2012

Job Title:Agent: Customer Acquisition
Location:
Midrand
Job Grade & Level:
6
Hiring Line Manager:
Upper
Advert release date:
15/11/2012
No. of Positions Available:
1
Response Deadline:
30/11/2012
Main Purpose: To process applications for credit vetting, activations and transfer of ownership; as escalated through the relevant customer acquisition workflow and queue management systems.
Key Accountabilities / Objectives: To perform detailed, accurate and relevant assessment of all credit vetting requests escalated for manual assessment; in according with company policy and guidelines
Process manual customer credit applications with the intention of improving the company’s overall market share whilst maintaining an acceptable level of bad debt
To perform effective confirmation, verification and validation of customer information and contractual information prior to the activation of post-paid services onto the Vodacom billing system
To accurately and timely create and activate customer and subscriber GSM and non-GSM requests onto the Vodacom billing system
To accurately and timely process requests for the transfer of ownership of subscriber services on Vodacom’s billing system
To provide telephonic support to Trade Partners and customers on matters relating to the Customer Acquisition process and IT systems
To resolve queries from Trade Partners and customers related to credit vetting, transfer of ownership requests, activation and confirmation failures
To resolve escalated queries through the correct channels as specified in the agreed Policies and Procedures
To provide Trade Partners and customers with detailed explanations of the outcome and status of their requests
To ensure that all the Customer Acquisition service levels are attained through effective customer service, quality, professionalism and good product knowledge
Competencies: Job Related Skills:

Good persuasion skills
Ability to deal effectively with irate customers
Good oral communication skills
Customer focused
Interpersonal skills
Good communication skills
Good problem solving skills
Quality awareness
Ability to work under pressure
Good listening skills
Good time Management

Job Related Knowledge:

Credit vetting process and decision-making knowledge
Customer verification, validation and confirmation
Customer creation and subscriber activations process
Transfer of ownership processes
Microsoft Office Applications;
Data Capturing
Call Centre Knowledge
Knowledge of and experience in the use of Vodacom’s billing system – desirable
Requirements: Qualifications

Matric/Grade 12 or SAQA Accredited Equivalent * is essential
A completed Credit related diploma desired

Working Experience

A minimum of 2 years relevant experience including:
1 year in call centre environment and atleast 1 year credit underwriting experience * essential
Other: Please note that the onus rests with the candidate to provide Vodacom with substantial evidence to prove that his/her qualifictaion is equivalent to the required NQF (National Qualifications Framework) level for the specific vacancy.
Employment Equity: The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

How to apply;
http://www.vc.drm-za.com/