Vodacom Call Centre Agent Jobs in Dar es Salaam Tanzania 2012

Job Title:Agent : Call Centre
Location:
Midrand
Job Grade & Level:
6 Upper
Hiring Line Manager:
Manager
Advert release date:
15/11/2012
No. of Positions Available:
1
Response Deadline:
30/11/2012
Main Purpose: To ensure that customer base is retained, through superior service at customer and trade partner interactions.
Key Accountabilities / Objectives: To attend to calls received from Trade Partners and customers ,
To perform telephonic credit vetting on contract applications received from Trade Partners,
To provide support to Trade Partners and customers related to the Customer Acquisition process and IT systems,
To resolve queries from Trade Partners and customers related to Referred and Declined applications
To resolve queries from Trade Partners and customers related to the activation of new subscribers onto the VSP billing system and Vodacom network,
To channel escalated queries through the correct channels as specified in the agreed Policies and Procedures
To provide Trade Partners and customers with detailed explanations of the outcome of their applications with specific reference to credit bureau information and application scorecard information
To ensure that all the Customer Acquisition service levels are attained through effective customer service, quality, professionalism and good product knowledge.
Competencies: Job Knowledge:

Credit Vetting Process
Microsoft Office Applications
Data Capturing
Call Centre Knowledge

Job Related Skills:

Good persuasion skills
Ability to deal effectively with irate customers
Good oral communication skills
Customer focused
Interpersonal skills
Good communication skills
Good problem solving skills
Quality awareness
Ability to work under pressure
Good listening skills
Good time Management
Requirements: Qualification

Matric /Grade 12 or SAQA Accredated Equivalent * essential

Working experience

1 year in a call centre environment – (essential)
3-6 months experience in Credit Vetting –(essential)
Experience in a cellular call centre environment – (desirable)
Other: Please note that the onus rests with the candidate to provide Vodacom with substantial evidence to prove that his/her qualifictaion is equivalent to the required NQF (National Qualifications Framework) level for the specific vacancy.
Employment Equity: The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

How to apply;
http://www.vc.drm-za.com/